I led research, wireframing, prototyping, testing, and developer handoff while collaborating with PM and devs.

Mapped the end-to-end damaged part workflow through user interviews and surveys partnering with product and engineering .

When consolidating user needs, one major challenge was reaching an agreement on the chargeback resolution workflow every engineer had their own way of handling it, and there was no standard process.
To address that, the PM and I created two short workflow versions that captured the essential steps and were easy to implement.

We presented both options to engineers, gathered feedback, and iterated until we reached a simple, standardized flow that everyone could align on.

After that, I

• Sketched low-fidelity wireframes and validated with engineers

• Ran quick feedback loops to refine usability and interaction

• Delivered a clean, integrated module on Rivian’s internal platform